The Card Company
Sophia House
28 Cathedral Road
Cardiff
CF11 9LJ

Tel: 01446 746859
Fax: 01446 743 838

Frequently Asked Questions

1 How can I order my personalised Charity Christmas cards?

You can send your order form by post, fax, email or telephone. We will guide you through the ordering procedure.

2 How can I view the Christmas card designs?

Order our Brochure hardcopy, and we will post it today.
View the card by Category or Price Band.
Watch the slide show, where you can sit back and view all the designs.

3 If there are some designs that I particularly like, can I view the Christmas cards before I buy?

Yes - in fact, we recommend that you order samples of the Christmas cards that you would like to see. Pass them around to colleagues and friends before you make your final choice. Simply order your Free samples on our website, alternatively call, fax or email us telling us which Christmas cards you would like to see.

4 What is the minimum number of personalised Charity Christmas cards that I can order?

You can order as little as 30 Christmas cards – this increases by units of 10 i.e 30,40,50 etc

5 Do all your Christmas cards and calendars come with envelopes?

All of our Christmas cards and folding calendars have white self seal envelopes, which have been specifically selected to the size of the Christmas card. Flat calendars do not come with envelopes. We know that occasionally you might spill your coffee over a few envelopes whilst you are writing out your Christmas cards - just call us and we will place some new ones in the post today absolutely free of charge.

6 Can I pay for my Christmas cards and calendars by Credit Card or can you send me an invoice?

You can pay by Debit Card, Visa or Mastercard. Business can open an account once checks have been made against your company. Business invoices are payable 14 days after the invoice date. Payment can be made by cheque, credit card or BACS transfer – see bank details on Invoice.

7 What is included in the basic price of the Personalised Christmas Cards?

Printing on the front of the card, where personalisation is offered as an option. Please refer to each particular card.
Printing of a standard greeting or your personal message, on an insert printed in Black ink inside the card, using a standard typeface chosen from the TYPEFACES.
Printing of your details inside the card in Black ink. You may include your name / company name, address, telephone number, fax number, email address and / or web details as you wish.
Your choice of Charity accreditation – please make your selection from the CHARITY page. 10p per card or calendar will be donated to your chosen charity.
A free proof for orders of 250+ cards with the same design and personalisation.
Proofs are charged at £15.00 for orders less than 250.
Easy seal envelopes are supplied with Christmas Cards and Folding Calendars, but not Flat Calendars.
Cards may be ordered in multiples of 10. i.e. 110, 120 etc – please request a quote.

Please note all prices are exclusive of Vat.

8 How can I create a more corporate image in our Christmas cards?

We have detailed above what is included in the basic price of the Christmas card, however you can include the following:

Company Logos – include them printed in black for £15.00. Please call us for a firm quotation if would like colour printing.

Signatures – Include just one or everyone in the office. Printed in Black the charge is a one off charge of £15.00. Supply them digitally or an original copy by post for us to scan for you. Please call all us for a firm quotation.

Front Overprinting – some of our Christmas cards can have your company logo foiled on the front of the cards. These Christmas cards have been especially created to incorporate this facility and are specified on each particular card. This is most suitable where your company logo is very distinct. Some, more modern logos may not be suitable, however send us your logo and we will let you know if it is suitable for this printing process. View design no 6X022 or other similar designs.

9 Can I cancel my order?

Whilst we don’t like to lose any orders, like all business we recognise that occasionally you may need to cancel your order. You have up until the day you approve the proof to cancel. Once you have approved the proof, the Christmas cards will go straight into production and it is then too late to cancel the order. As we will have printed your cards personally for your company, you will be charged for the Christmas cards. If you have not ordered a proof, your cards will go straight into production, and therefore cannot be cancelled.

10 Can I alter the number of Christmas cards I order and amend the personalisation details?

You can change the number of Christmas cards you require right up to the time you approve your proof. Once you have approved your proof it will be too late to alter the details after this time.

11 How long will my Christmas cards take to be delivered?

Once you have approved your proof the Christmas cards are printed. Some cards have personalisation printed on the front of the cards and they will take a little longer, however we ask you to allow 12 working days for the Christmas cards to be despatched from us. We will let you know by email when your Christmas cards have been despatched in order that you can expect delivery. Your Christmas cards / calendars will be sent by courier on a 48 hour delivery for your signature.

12 If I have ordered from you in the past, will you still have my details?

We keep all details of your previous orders and we will retrieve your file to assist with making this year’s Christmas card ordering easier.

13 Do you offer any Guarantee?

We recommend that you always see a sample of the Christmas card before you order, and order a proof, however in the unlikely event of our cards being printed incorrectly due to our error, we will reprint them without question. We will arrange for the reprint to be printed immediately.

14 Can I select a charity with all the Christmas card and calendars designs?

Yes, all of our designs can have a Charity accreditation. You should select any single charity from the charity pages or select to support 33 charities with the "Help Group of Charities". 10p per Christmas card is contributed to the charity.

15 Can I have my greeting printed in a typeface, which is not in the standard list?

Yes, We have most common fonts available. Just let us know the name of the font and we will let you know if we have it available.

16 What formats can I send my Artwork / Logo in?

For an extra £15.00 we can incorporate artwork of your choice. Please indicate on the order form the print position required.
Good quality black and white artwork can be included but faxed copies are not suitable.
Digital artwork can also be used. The minimum resolution that we use is 600dpi.
If you are supplying a photographic image (no negatives) we can only reproduce images at the quality provided and cannot return photographs.
Please supply your digital artwork in one of the following formats, Jpg, pdf, tiff, bmp or eps. Artwork supplied in any other format will cause a delay in processing your order. We are able to process images from 3.5" floppy disks, CDs, DVDs and 100Mb Zip disks. Please remember to outline fonts and include logos with Quark files and note that website images are not suitable.

DUE TO THE PRODUCTION PROCESSES INVOLVED, ORDERS FROM PHOTOGRAPHIC AND BESPOKE CARDS CANNOT BE ACCEPTED AFTER 24 NOVEMBER 2006.

Please refer to any additional information on each individual design page. For cards where your logo is printed on the front of the card as part of the design, there is no charge unless otherwise stated.

17 I’ve heard a lot about the Pricing in Proportion, what will it cost to send my Christmas cards?

PIP or Pricing in Proportion was introduced in August 2006. To make sending your Christmas cards as cost effectively as possible all our cards have been designed specially to the LETTER category of the Royal Mail’s new pricing policy.

18 Can you supply blank Christmas cards without inserts for my own printer to overprint?

Yes, we can supply blank Christmas cards. They come with self-seal envelopes. Please call for a quotation.

19 When is the last date for ordering personalised Charity Christmas cards?

We strongly advise you to order your Christmas cards as soon as possible. You know it is always a last minute rush to get the Christmas cards out.
However if you find Christmas approaching fast the last order date is the
8th December.